The Loire Valley: A quality destination
Le Chateau du Rivau and about thirty other sites of the Loire Valley, with the Touraine Loire Valley Tourist Board (www.tourism-touraine.com), are committed to a State-approved quality process.
This process is intended to enhance public appeal for the sites and services on offer, is to ensure they go on to receive the nationally recognised Qualité Tourisme label.
Prior to visit requirements:
All documents and web site designed for the general public shall be complete.
Telephone services shall be efficient and polite.
Customer enquiries by e-mail or letter and group reservations shall be replied to quickly and accurately.
Parking facilities shall be clearly posted and easily accessible.
The environment shall be respected.
Site entrances shall be clearly visible and welcoming, information posted shall be informative.
A personalized welcome creates a positive image of the site.
Ticket offices shall be adapted to the number of customers visiting the site.
Restrooms and baby-changing facilities must be clean and attended.
The site shall provide additional on-site services and facilities for visitors (catering facilities, shop, play area, picnic area...).
The site shall organize at least three different shows per year.
Tour information is clearly posted at reception.
Printed documents are accurate and legible.
All technological supports are clean and in good working order.
Visitor comfort and safety are guaranteed throughout the tour.
Visitors receive a printed document outlining the tour.
The guided tour shall be prepared with customer satisfaction in mind.